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2015
July
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Team, The purpose of the survey is to gain a better understanding of users’ experience within SalesForce.com (SFDC). The data collected will help identify areas that may need additional attention, customization or training with regards to the performance of the software.
There are no “right” or “wrong” answers as each user’s experience within SaleForce is unique. However, in order to better assist with the adoption process, it is imperative that responses to the survey are as transparent as possible. Please note, survey responses will remain completely anonymous and will only be used to evaluate SalesForce and how it pertains to Techmer’s sales cycle.
Your participation and support are greatly appreciated.
How much time per day do you currently spend working in Salesforce.com (SFDC)?
<30 minutes
30 minutes
45 minutes
1 hour
2 hours
>2 hours
Other
What are the top three functions of SFDC that you use most often?
Lead creation and conversion
Logging a call/creating tasks
Opportunity tracking
Work order entry
Reporting
Other
What function in SFDC takes the most of your time?
Logging a call/creating tasks
Lead creation and conversion
Opportunity tracking
Work order entry
Reporting
Is there anything that you wish SFDC allowed you to do that it doesn't allow now?
What are the primary barriers in SFDC that prevent you from utilizing the software more?
Lack of available time
Lack of training
Other
What info is important for you to have prior to or while visiting a customer?
Have you used the mobile app either on iPad or phone while interacting with a customer?
Yes
No
What additional pieces of data would have been beneficial on the mobile device while meeting with the customer?
Current order status
Order history
CoA/Quality info on past products
Other
What was good or bad about the experience of using a mobile device with a customer?
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